Shop policies

WELCOME!


Thanks for shopping art & illustration goods made by Lili Di Prima. Do convo me if you have any questions or comments. I am happy to hear from you!


PAYMENT AND SHIPPING


I accept payments through PayPal. Please read my listing's details and store policies before submit a payment!

I ship packages with Italian Postal service. I do it on every Saturdays, after project approved.Please expect your purchase to arrive within 7-14 business days of shipping time. 

I ship with International Priority Post, but I don't ship registered letters, that's why I can not send you a tracking number. If your package doesn't arrive I send you another print as soon as possible.

Please take care when unpacking your print not to use sharp objects as you may run the risk of damaging the print inside!


REFUNDS AND EXCHANGES


Please contact me if you are unhappy with the received package for any reason, I will do my best to resolve your problems.

I make every effort to ensure that your print arrives to you in perfect condition but In the unfortunate event that your item arrives damaged, contact me via e-mail. I will gladly replace the same item as soon as possible! Once custom orders are made, there are no cancellation.


ADDITIONAL POLICIES AND FAQS


Listings does not includes frames.

Portraits with oval frames are high quality digital photo prints with oval cutout placed on a printed background. Background paper: 250gr, size 8x10 inches.

Stretched canvas sizes : 16x13' , 8x10' 

Digital files size: 8x10 inches, 300 dpi ( or custom size)

Actual turnaround time - 20 business days!

(Let me know if you need to receive the item very quickly - I will do my best to get it you as soon as possible.) 

NO LIMIT TO CHANGES! I happily do any changes you want, until you are completely satisfied! 

Please send more photos if you can, via e-mail, and be sure that they are:-bright enough, -they have good resolution,-frontal photoI do any modifies you want, but I do not redesign the portrait from another photo, after a portrait was made.

You can send photos separately, or together of each person and pet! You can take the photos with your smartphone too!

I can not respond to messages between 3.00 pm - to the next day 3.00 am, at Italian night hours! 

I respond to all messages within 24 hours. 


SELLER INFORMATION TURNAROUND TIME

I have a 30 days wait list for all orders. When you purchase, I'll save your order in my calerdar. 

If you need a gift sooner, consider a gift certificate :

https://www.etsy.com/shop/lilidiprima?section_id=14293064&ref=shopsection_leftnav_5

Thanks for visit!